Frequently Asked Questions
Everything you need to know about your Bouclème US order and our curly hair care range.
When will my order arrive?
Standard shipping within the US typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your products suitable for all curl types?
Yes, our range is designed to cater to the unique needs of waves, curls, and coils. Each product page includes a 'best for' guide to help you find the perfect match for your hair's porosity and texture.
What is your return policy?
We offer a 30-day return policy for any products purchased directly from our website. If you are not completely satisfied with your curls, please contact our support team to initiate a return or exchange.
Are Bouclème products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all our products are 100% cruelty-free and the vast majority are vegan-friendly, using plant-based ingredients to nourish your hair.
Do you use sulfates or silicones?
No, our products are formulated without harsh sulfates, drying alcohols, or heavy silicones. We focus on moisture-rich, biodegradable ingredients that promote long-term hair health.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer interest-free installment options through Afterpay for eligible orders.